Terms and Conditions

1. Provider, Scope and Order of Precedence

The provider of the Services is:

Crowdee GmbH Zehdenicker Str. 5 10119 Berlin, Germany Managing Directors: Dr.-Ing. Tim Polzehl, André Beyer Telephone: +49 30 330 210 64 E-mail: hello [at] crowdee.ai Commercial Register: Amtsgericht Berlin-Charlottenburg VAT ID: DE304624889

These Terms apply to all business relationships between Crowdee and the Customer relating to the Services, including pre-contractual communications. Deviating, conflicting, or supplementary general terms and conditions of the Customer shall not become part of the contract unless Crowdee has expressly agreed to their inclusion in writing.

Where Crowdee and the Customer enter into an individual written agreement, order form, quote, or statement of work (an “Individual Agreement”), the documents take precedence in the following order in case of conflict: (i) the Individual Agreement; (ii) any product-specific terms or service descriptions referenced in the Individual Agreement; (iii) these Terms.

2. Definitions

• Platform — the Crowdee software-as-a-service offering for AI-assisted and crowd-assisted content verification, including the verification pipelines, dashboards, dossier exports, and APIs made available to the Customer.
• Content Verification Service — the free, web-based demo accessible at /content-verification that lets a visitor submit a single image for AI-assisted authenticity analysis subject to fair-use limits.
• Crowdsourcing Service — the human-in-the-loop verification, annotation, and judgement service provided through Crowdee’s crowd of workers and survey templates.
• Crowd Worker — a natural person who registers with Crowdee to perform Crowd Tasks for remuneration through the worker-facing interfaces.
• Crowd Task — a unit of verification, annotation, or judgement work created by a Customer either directly through the Platform or automatically generated by a Verification Pipeline, and distributed to Crowd Workers for completion.
• Verification Pipeline — an automated workflow within the Platform that processes Customer Content through AI-assisted steps and may, depending on configuration, automatically generate Crowd Tasks for human review.
• Nova — the embedded chat assistant available on the Website.
• Demo — a scheduled product demonstration that may be booked through the embedded Calendly widget at /demo.
• Customer Content — any data, files, images, audio, video, text, prompts, metadata, or other materials submitted by or on behalf of the Customer to the Services for processing.
• Output — the verdicts, confidence scores, supporting indicators, extracted entities, transcripts, dossiers, reports, and other results generated by the Services in response to Customer Content.
• User — a natural person authorised by the Customer to access the Platform under a Customer account.

3. Services Provided

Crowdee offers, depending on the Individual Agreement and the chosen subscription or order:

• Verification Pipelines: AI-assisted pipelines covering text, image, audio, video, and multimodal content (e.g. manipulation detection, synthetic media detection, transcription, entity extraction, knowledge-base retrieval, geolocation verification, copy-move forensics, and comparable analyses).
• Crowdsourced Verification: structured human review of items through survey templates, inter-rater agreement, and quality assurance workflows performed by Crowdee’s crowd of workers. Crowd Tasks may be created directly by the Customer or generated automatically by Verification Pipelines as part of an integrated end-to-end workflow.
• Dossier Export: compilation of verdicts, supporting indicators, and audit data into exportable reports for editorial or compliance use.
• Integrations and APIs: programmatic access to selected pipelines and workflows as described in the Individual Agreement.
• Demo, Nova, Free Tier: the Demo booking flow, the Nova chat assistant, and the free one-image-per-day Content Verification Service offered through the Website without a paid subscription.

The exact scope, available pipelines, response times, quotas, volumes, supported file formats, and Service Levels are defined in the Individual Agreement. Marketing statements on the Website describe features and capabilities in general terms and do not, in themselves, constitute guarantees of specific characteristics (Beschaffenheitsgarantien) within the meaning of § 443 BGB unless expressly designated as such in writing.

Crowdee may engage subcontractors and processors to perform parts of the Services, including third-party AI model providers and infrastructure providers. Crowdee remains responsible for the performance of the Services in accordance with these Terms.

4. Free Content Verification Service

The Content Verification Service is offered free of charge for evaluation and demonstration purposes only. The following terms apply to it in addition to these Terms:

• Fair use: a maximum of one verification per IP address per 24-hour period is permitted by default. Additional per-instance and per-IP rate limits apply and are enforced in-memory.
• Accepted input: a single image file of up to 10 MB in a supported format (JPEG, PNG, GIF, WebP, BMP, HEIC, AVIF). Files that fail magic-byte validation are rejected.
• No service level: the free service is provided “as is” and “as available”. Crowdee may modify, suspend, throttle, or discontinue it at any time without notice and without liability.
• No commercial use: the free service may not be embedded into, resold as part of, or relied upon for commercial offerings. Paid plans and APIs are available for production use under separate Individual Agreement.
• Anti-abuse: Crowdee may block, throttle, or refuse access to the free service in response to suspected abuse, scripted access, attempts to circumvent the daily-use limit, or reverse engineering.

By submitting an image to the Content Verification Service, you represent and warrant that (i) you have all rights necessary to submit the image for analysis as described, (ii) the submission does not infringe any third-party rights, and (iii) the image does not contain unlawful, infringing, or prohibited content as set out in section 9.

5. Nova Chat Assistant

The Nova chat assistant is offered for informational purposes only. Responses are generated automatically and may be incomplete, outdated, or incorrect. Nova does not provide legal, financial, tax, medical, or other professional advice, and no advisory or other contractual relationship is formed by interacting with it.

Please do not enter personal data of third parties, special categories of personal data (Art. 9 GDPR), passwords, credentials, payment information, trade secrets, or other confidential information into the chat. Conversations may be reviewed by Crowdee for quality assurance and abuse prevention as described in our Privacy Policy.

6. Demo Booking

You may schedule a Demo through the embedded Calendly widget at /demo. By booking a Demo you accept Calendly’s terms of service as the operator of the booking widget, and you agree that Crowdee may use the data you provide (name, email, optional company information, scheduling preferences, and any answers to screening questions) to organise and conduct the Demo and for related pre-contractual communication. Demos are non-binding, create no obligation to enter into a paid agreement, and may be rescheduled or cancelled by either party with reasonable notice.

7. Quotes, Conclusion of Contract, and Account Registration

Descriptions of the Services on the Website are invitations to treat (invitatio ad offerendum) and do not constitute binding offers. A paid contract is concluded when Crowdee accepts a signed quote, order form, or statement of work, or when Crowdee otherwise confirms the order in writing (including by email). Unless otherwise stated, quotes are valid for thirty (30) days from the date of issue.

Where access to the Platform requires registration of an account, the Customer is responsible for (i) the accuracy of the registration data, (ii) keeping access credentials confidential and protected against unauthorised use, (iii) authorising and controlling the Users it permits to access the Services, and (iv) all activity that takes place under the Customer’s account. The Customer shall notify Crowdee without undue delay if it becomes aware of any unauthorised use of its account or any other breach of security.

Crowd Workers must register a separate worker account and provide accurate identity and payment information. Crowdee may verify eligibility, request proof of identity or tax status, and refuse or revoke registration where eligibility requirements are not met. Crowd Worker accounts are personal and non-transferable.

8. Customer Obligations and Cooperation Duties

The Customer shall cooperate as reasonably necessary for the performance of the Services. In particular, the Customer shall:

• provide accurate and complete information, materials, and Customer Content in a timely manner and in the format reasonably required by Crowdee;
• ensure that all Customer Content is lawful and that it has all rights, licences, and permissions necessary to submit the Customer Content for processing by Crowdee, its processors, and the third-party AI model providers identified in our Privacy Policy;
• comply with all applicable laws when using the Services, including data protection, intellectual-property, consumer protection, advertising, media, and export-control laws;
• maintain its own backups of any material Customer Content and Outputs; the Services are not designed as the Customer’s sole record of any data;
• implement and maintain appropriate security on its own systems, including up-to-date browsers, malware protection, and authentication controls;
• promptly review Outputs for any obvious errors or omissions and notify Crowdee, in particular before relying on an Output for an editorial publication, regulatory filing, contractual decision, or other consequential purpose.

Delays, defects, or additional costs caused by missing, late, or incorrect Customer cooperation are not attributable to Crowdee and may justify an extension of agreed timelines and additional remuneration on a time-and-materials basis.

9. Acceptable Use; Prohibited Content and Conduct

The Customer shall not, and shall ensure that its Users do not, use the Services to:

• submit content that is unlawful, infringing, defamatory, harassing, threatening, abusive, hateful, or violates the rights of any third party;
• submit content depicting child sexual abuse, terrorist content, or other content whose creation, possession, or distribution is unlawful;
• submit content that infringes intellectual-property rights, trade secrets, personality rights, or rights of publicity;
• process personal data through the Services in violation of applicable data protection law, including but not limited to processing special categories of personal data (Art. 9 GDPR) or data relating to criminal convictions and offences (Art. 10 GDPR) without an appropriate lawful basis;
• attempt to identify natural persons through the Services in ways that are not permitted by law;
• use Outputs to make automated individual decisions producing legal or similarly significant effects on natural persons within the meaning of Art. 22 GDPR without ensuring that the requirements of that provision are met;
• use the Services to develop a competing product, to derive a substantially similar service, or to train, evaluate, or benchmark third-party AI models without Crowdee’s prior written consent;
• reverse engineer, decompile, disassemble, scrape, crawl, probe, port, or otherwise attempt to extract the source code or non-public components of the Services, except to the extent expressly permitted by mandatory law (e.g. § 69e UrhG);
• circumvent or attempt to circumvent rate limits, quotas, authentication, anti-abuse, or content-filtering measures;
• introduce malware, transmit unsolicited communications, or interfere with the integrity or performance of the Services or the data of other customers.

Crowdee may, where lawful and reasonable, suspend or restrict access to the Services in case of suspected breach of this section in order to protect the Services, other customers, third parties, or Crowdee. Crowdee will, where possible, inform the Customer in advance and give it an opportunity to remedy the breach.

The prohibitions in this section apply equally to Crowd Workers in connection with the performance of Crowd Tasks. In addition, Crowd Workers shall not: use automated means, bots, or third-party assistance to complete tasks; share their account credentials or allow another person to perform tasks under their account; submit fraudulent, random, or deliberately inaccurate responses; or disclose task content, Customer Content, or Outputs to any third party.

10. AI-Assisted Outputs — Nature, Accuracy, and Use

The Services use machine-learning models, including third-party models, to generate Outputs. The Customer acknowledges that:

• Outputs are probabilistic estimates and may be incomplete, outdated, biased, or incorrect, even where confidence scores are high;
• identical or similar inputs may yield different Outputs over time as models are updated;
• Outputs are not intended as legal, journalistic, regulatory, medical, or other professional advice and do not, of themselves, constitute a determination of authenticity, manipulation, defamation, copyright infringement, or any other legal fact;
• the Customer is solely responsible for reviewing Outputs, applying its own editorial, compliance, and quality controls, and deciding whether and how to act on them, in particular before publication, regulatory submission, or any decision affecting natural persons.

Statements on the Website indicating that the Platform is “DSA-ready”, “EU AI Act-ready” or comparable describe Crowdee’s product design intentions and documentation capabilities; they do not relieve the Customer of its own regulatory obligations and do not constitute a guarantee that the Customer’s use of the Services will, in itself, satisfy a particular legal or regulatory requirement.

11. Crowdsourcing Service and Crowd Workers

a) Customer crowdsourcing

Where the Customer orders the Crowdsourcing Service, the Customer may create Crowd Tasks directly through the Platform or configure Verification Pipelines to generate Crowd Tasks automatically as part of an integrated workflow. Crowdee organises the distribution of tasks to Crowd Workers, the collection of judgements, quality-assurance steps, and the consolidation of results in accordance with the Individual Agreement.

The Customer is responsible for ensuring that Crowd Tasks are accurate, lawful, and comply with the Acceptable Use rules in section 9 and with applicable labour and human-rights standards. The Customer shall not use Crowd Tasks to circumvent applicable labour, social-security, or tax obligations.

The Customer shall not contact Crowd Workers directly, attempt to identify or recruit them, or solicit them for work outside the Platform. The Crowd Workers are independent contractors of Crowdee; they are not employees, agents, or representatives of the Customer, and no employment relationship arises between the Customer and any Crowd Worker.

Crowdee does not guarantee that any specific number of Crowd Workers will be available for a given Crowd Task, nor that a task will be completed within a specific timeframe. As self-employed persons, Crowd Workers decide independently whether to accept and perform a task. Task completion times and participation rates depend on worker supply, task complexity, remuneration, and other factors outside Crowdee’s control.

b) Crowd Worker status and registration

Crowd Workers are independent contractors and not employees of Crowdee. No employment relationship is created by registration, task performance, or remuneration. Crowd Workers must be at least 18 years of age (or the age of legal majority in their jurisdiction) and must provide accurate identity, contact, and payment information during registration. Crowdee may verify eligibility, request proof of identity or tax status, and refuse or terminate registration where eligibility requirements are not met or where false information was provided.

c) Crowd Worker obligations

Crowd Workers shall perform tasks honestly, accurately, and to the best of their ability. They shall not use automated tools, bots, scripts, artificial-intelligence tools, custom code, browser extensions, or any third-party assistance to complete tasks unless the task instructions explicitly permit such tools. They shall not share their account credentials or allow another person to perform tasks under their account; submit fraudulent, random, or deliberately inaccurate responses; cheat; or disclose task content, Customer Content, or Outputs to any third party. Crowd Workers agree to comply with all applicable laws, including tax and social-security obligations in their jurisdiction arising from remuneration received.

d) Remuneration

Crowdee remunerates Crowd Workers for completed and approved tasks at the rates displayed at the time of task acceptance or as otherwise communicated. Remuneration is stated in Euros unless otherwise indicated. Payment is made via the payment method selected by the Crowd Worker in their account settings, subject to any minimum payout threshold and verification requirements. Crowdee withholds payment for tasks that fail quality-assurance checks, violate these Terms, or are suspected of fraud. Crowd Workers are responsible for all taxes, social-security contributions, and regulatory filings arising from their remuneration.

e) Quality assurance and suspension

Crowdee performs automated, manual, and artificial-intelligence-based quality-assurance checks on task submissions, including inter-rater agreement, consistency scoring, behavioural-pattern analysis, and spot audits. Crowdee may reject submissions, withhold or withdraw remuneration and rewards, suspend or permanently terminate a Crowd Worker’s account, and withhold future task access where quality standards are not met, where these Terms are breached, where cheating is detected, or where fraudulent activity is suspected. Use of unauthorised automation, scripts, AI tools, custom code, or browser extensions (unless explicitly permitted by the task instructions) constitutes grounds for immediate withdrawal of all accrued funds and rewards and permanent closure and ban of the offending account. Crowdee will, where possible, inform the Crowd Worker of the reason for suspension and give them an opportunity to respond before a permanent termination decision.

f) Worker submissions, data, and intellectual property

By submitting a Crowd Task response, a Crowd Worker grants Crowdee a non-exclusive, worldwide, royalty-free licence to use, edit, display, process, reproduce, and distribute the submission and any associated metadata (including but not limited to timing data, behavioural signals, device information, and demographic data) for the purposes of (i) providing the Crowdsourcing Service, (ii) quality assurance and fraud prevention, (iii) compiling aggregated results for the Customer who commissioned the task, and (iv) improving the Services. Crowdee may transfer Worker submissions and associated metadata to the Customer who commissioned the relevant Crowd Task. The Customer is contractually bound to use such data only for the purposes for which the Crowd Task was commissioned and in accordance with applicable law.

Crowd Workers retain ownership of any original intellectual property they create in the course of performing a task, subject to the licence granted to Crowdee above. Crowdee does not claim ownership of Worker-created original works; however, Crowdee and its Customers require the licence described above in order to operate the Crowdsourcing Service and deliver results.

12. Prices, Billing, Payment, and Taxes

Prices are stated in the applicable Individual Agreement, quote, or price list. Crowdee offers, depending on the Service, pay-as-you-go credits, fixed-fee managed campaigns, or other commercial models as described in the relevant order document. Crowd-worker labour is invoiced at the rates set out in the Individual Agreement.

Unless otherwise agreed in writing:

• all prices are net amounts and exclusive of statutory value-added tax (Umsatzsteuer), which is added at the applicable rate;
• invoices are payable within thirty (30) days of the invoice date without deduction, by bank transfer or other payment method offered by Crowdee;
• the Customer falls into default in accordance with § 286 BGB; from default onwards Crowdee may charge statutory default interest pursuant to § 288 BGB as well as reasonable costs of legal recovery;
• the Customer may only set off claims that are undisputed or have been finally adjudicated, and may only assert a right of retention based on counter-claims arising from the same contractual relationship;
• Crowdee may suspend the provision of paid Services if the Customer is in material payment default and fails to cure the default within a reasonable additional period.

Crowdee may adjust prices for ongoing subscriptions with at least three (3) months’ prior written notice, with effect from the beginning of the next renewal term. If the price increase exceeds the change in the harmonised index of consumer prices for Germany since the last adjustment, the Customer may terminate the affected Service for good cause with effect from the date the price change would take effect.

Crowd Worker remuneration is governed by the rates and conditions set out in the worker account dashboard and in any supplementary worker terms. Crowdee may change remuneration rates, minimum payout thresholds, or payment schedules with reasonable notice; continued task performance after such notice constitutes acceptance.

13. Intellectual Property and Licences

Crowdee IP. Crowdee and its licensors retain all rights, title, and interest in and to the Services, including the Platform, the verification pipelines, the underlying models and prompts (excluding third-party foundation models, which are licensed by their respective providers), the Website, the documentation, and all related trademarks, know-how, and improvements. No rights are transferred to the Customer except for the limited rights of use granted in these Terms or in an Individual Agreement.

Right to use the Platform. Subject to compliance with these Terms and payment of the agreed fees, Crowdee grants the Customer a non-exclusive, non-transferable, non-sublicensable, time-limited (for the term of the Individual Agreement) right to access and use the Services in object-code form and via the agreed interfaces, within the agreed scope, and for the Customer’s internal business purposes.

Customer Content licence. The Customer retains all rights, title, and interest in and to its Customer Content. The Customer grants Crowdee a non-exclusive, worldwide, royalty-free, sub-licensable (to Crowdee’s processors and third-party model providers) right to host, copy, transmit, display, modify (only to the extent technically necessary, e.g. resizing, format conversion), and otherwise process the Customer Content solely for the purposes of (i) providing the Services to the Customer, (ii) preventing abuse and ensuring security, and (iii) complying with applicable law.

No training on Customer Content. Crowdee does not use Customer Content or Outputs to train its own foundation models, and Crowdee contractually requires the third-party AI model providers it engages not to use Customer Content or Outputs to train their foundation models.

Outputs. Subject to payment of the agreed fees and to Crowdee’s and its licensors’ underlying rights in the models, software, and datasets used to produce them, Crowdee assigns to the Customer the rights of use in the Outputs needed for the Customer’s internal business purposes and for the publications, dossiers, and decisions for which they were commissioned. The Customer is aware that Outputs are generated automatically and may not be protected by copyright in their own right; identical or similar Outputs may be produced for other customers, and Crowdee makes no representation of exclusivity.

Feedback. If the Customer voluntarily provides feedback, suggestions, or proposals regarding the Services, Crowdee may use that feedback without restriction or compensation to improve the Services. No Customer Content is shared with other customers as a result.

Aggregated and anonymised data. Crowdee may generate aggregated, de-identified statistical information about the use of the Services (e.g. processing volumes, latency, error rates) and use it for the operation, security, billing, analytics, and improvement of the Services, provided that such information neither identifies the Customer nor any natural person.

14. Data Protection and Confidentiality

Crowdee processes personal data in accordance with applicable data protection law. The processing of personal data of Website visitors, contact-form submitters, demo-bookers, free-tier users of the Content Verification Service, registered platform users, paying customers, and Crowd Workers is described in our Privacy Policy. Where Crowdee processes personal data on behalf of the Customer as a processor within the meaning of Art. 28 GDPR (e.g. when Customer Content contains personal data), the parties shall conclude a separate data-processing agreement that applies in addition to these Terms.

Each party shall keep confidential all non-public information disclosed to it by the other party that is marked as confidential or that a reasonable recipient would understand to be confidential (“Confidential Information”), and shall use it only for the purposes of performing under these Terms or an Individual Agreement. Confidential Information does not include information that (i) is or becomes publicly known without breach, (ii) was lawfully known to the recipient before disclosure, (iii) is independently developed without use of the other party’s Confidential Information, or (iv) is rightfully received from a third party without a duty of confidentiality. Mandatory disclosure to authorities or courts remains unaffected; the affected party shall inform the other party where lawfully possible.

15. Third-Party Services and Sub-processors

Crowdee uses third-party providers to deliver parts of the Services, including infrastructure providers, the Calendly demo booking widget, the self-hosted Matomo analytics tool, and third-party AI model providers. A current description of these providers, including the legal bases for data transfers, is set out in our Privacy Policy.

The Customer agrees that Crowdee may add, replace, or remove sub-processors and third-party providers in the ordinary course of business, provided that the protection of Customer Content remains at least at the level required by these Terms and by applicable data protection law. Where Crowdee acts as a processor for the Customer, the change-management procedure of the applicable data-processing agreement takes precedence.

16. Availability, Maintenance, and Support

Crowdee uses commercially reasonable efforts to keep the paid Platform available around the clock, subject to planned maintenance windows and to events of force majeure. Specific availability commitments (Service Level Agreements), planned maintenance windows, response and resolution times, and support channels, where agreed, are set out in the Individual Agreement. In the absence of an express written Service Level Agreement, no specific availability percentage is owed.

The Website, the Demo, the Nova chat assistant, and the free Content Verification Service are offered without any availability or response-time commitment. Crowdee may carry out maintenance, updates, configuration changes, and model updates at any time and without notice, including changes that affect the behaviour or output of verification pipelines.

Support requests for paid Services may be submitted through the channels described at /support or via the ticket portal at /ticket, in each case subject to the terms of the Individual Agreement.

17. Warranty (Gewährleistung)

Crowdee warrants that the paid Services will substantially conform to the descriptions and Service Levels set out in the applicable Individual Agreement for the duration of the Individual Agreement. The legal nature of the Services is generally a contract for the rental of software-as-a-service (§§ 535 ff. BGB) or, for project-based and one-off deliverables, a contract for work and services (§§ 631 ff. BGB), depending on what has been agreed.

Crowdee does not warrant that the Services will be uninterrupted, error-free, or free from security vulnerabilities, that defects will be corrected within a particular time, or that any specific verification verdict, confidence score, or other Output will be accurate, complete, or fit for the Customer’s intended use. Strict liability under § 536a (1) BGB for defects existing at the time of contract conclusion is excluded to the extent permitted by law; the limitations in section 18 apply.

The Customer shall notify Crowdee of defects without undue delay after they become apparent, providing such information as is reasonably necessary for Crowdee to reproduce and remedy them.

18. Limitation of Liability

Crowdee shall be liable without limitation:

1. for damages arising from injury to life, body, or health;
2. for damages caused by intent or gross negligence;
3. for damages arising from a guarantee expressly given as such (Beschaffenheitsgarantie) by Crowdee;
4. under the German Product Liability Act (Produkthaftungsgesetz);
5. for any other case in which mandatory law imposes liability without limitation.

In the case of slight negligence, Crowdee shall be liable only for the breach of an essential contractual obligation (Kardinalpflicht) — i.e. an obligation the fulfilment of which makes the proper performance of the contract possible in the first place and on whose observance the Customer regularly relies and may rely. In that case, liability is limited to the damages typical for this type of contract and reasonably foreseeable at the time the contract was concluded.

In all other cases of slight negligence, Crowdee’s liability is excluded.

Where Crowdee’s liability is limited in accordance with this section, the aggregate liability of Crowdee for all damages and reimbursements arising under or in connection with the Individual Agreement during a contract year is in any case limited to the fees paid by the Customer under the affected Individual Agreement during the twelve (12) months immediately preceding the event giving rise to the claim. For the free Content Verification Service, the Nova chat assistant, the Demo booking, and any other free-of-charge offering, Crowdee’s liability is, subject to the cases of unlimited liability listed above, limited to intent and gross negligence.

To the extent permitted by law, Crowdee shall not be liable for (i) any loss or corruption of Customer Content, Outputs, or other data where the Customer has failed to maintain its own backups in accordance with section 8, (ii) any indirect or consequential damage, loss of profit, loss of revenue, loss of goodwill, loss of expected savings, or loss of business opportunities, or (iii) any damage arising from the Customer’s decision to act, or to refrain from acting, on the basis of an Output.

The limitation period for claims for damages, with the exception of claims based on intent and the cases listed in points (1), (3), and (4) of the unlimited-liability list above, is twelve (12) months from the statutory commencement date.

The above limitations apply correspondingly in favour of Crowdee’s organs, employees, agents, and vicarious agents (Erfüllungsgehilfen).

19. Indemnification

The Customer shall indemnify and hold Crowdee harmless from and against all third-party claims, including reasonable legal and investigation costs, arising out of (i) Customer Content, (ii) the Customer’s or its Users’ use of the Services in breach of these Terms, or (iii) the Customer’s breach of applicable law in connection with the Services. The Customer’s indemnification obligation is conditional upon Crowdee informing the Customer of the claim without undue delay, not making any admission of liability without the Customer’s consent, and giving the Customer reasonable opportunity to defend the claim, without prejudice to Crowdee’s mandatory rights and duties.

20. Term, Renewal, and Termination

The term of paid Services and the rules for renewal, ordinary termination, and termination notice periods are set out in the Individual Agreement. Unless otherwise agreed, subscription terms automatically renew for successive periods of equal length unless either party terminates by giving notice no later than three (3) months before the end of the then-current term.

Each party may terminate the contract for good cause without observing a notice period (außerordentliche Kündigung aus wichtigem Grund) in accordance with § 314 BGB. Good cause exists in particular if the other party materially breaches these Terms, the Individual Agreement, or applicable law and fails to cure the breach within a reasonable period after written notice, or if insolvency proceedings have been initiated against the other party. Any termination must be in writing (email is sufficient).

Upon termination of the Services, the Customer’s right of access ceases. Crowdee will, on the Customer’s written request made within thirty (30) days of termination, make Customer Content available for export in a commonly used format, after which Crowdee may delete Customer Content from production systems in accordance with its standard deletion procedures, subject to statutory retention obligations and backup cycles.

Crowd Worker accounts may be suspended or terminated by Crowdee in accordance with section 11(e). A Crowd Worker may terminate their account at any time by written notice (email is sufficient). Upon termination, any accrued but unpaid remuneration that has passed quality assurance and meets the minimum payout threshold will be paid out in accordance with the standard payment cycle, subject to statutory retention obligations and fraud investigations.

21. Changes to the Services and to these Terms

Crowdee may modify the Services from time to time in order to reflect technical developments, security needs, regulatory changes, or to add and improve features. Modifications that do not materially reduce the agreed scope or quality of the Services may be made at any time. Material modifications to the agreed scope of paid Services will be communicated to the Customer with reasonable notice; if such a modification is unreasonable for the Customer, the Customer may terminate the affected Service for good cause with effect from the date the modification would take effect.

Crowdee may amend these Terms by giving the Customer at least six (6) weeks’ advance written notice (including by email). The amendment shall be deemed accepted if the Customer does not object in writing within that period and Crowdee has pointed out this consequence in the notice. If the Customer objects within the period, Crowdee may terminate the contract with effect from the date the amendment would take effect. Changes to the essential rights and obligations of the parties, in particular to the scope of the Services and to fees, require the express agreement of the Customer.

22. Force Majeure

Neither party is in breach of these Terms or an Individual Agreement to the extent that performance is prevented or delayed by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, riots, strikes, lawful labour disputes, governmental actions, failures of public communications networks, large-scale failures of upstream cloud or AI-model providers, or cyber-attacks not attributable to insufficient security on the affected party’s side. The affected party shall inform the other party without undue delay of the nature and expected duration of the event and shall use commercially reasonable efforts to resume performance.

23. Assignment

The Customer may not assign or transfer any rights or obligations under these Terms or an Individual Agreement to a third party without Crowdee’s prior written consent, which shall not be unreasonably withheld. Crowdee may assign or transfer its rights and obligations to an affiliate or in connection with a merger, restructuring, or sale of all or substantially all of the assets to which the contract relates.

24. Form Requirements and Notices

Notices and declarations under these Terms must be in writing (Schriftform). Text form (Textform) within the meaning of § 126b BGB, including email, is sufficient unless these Terms or mandatory law require a higher form. This requirement also applies to any amendment of this form clause.

25. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Federal Republic of Germany, to the exclusion of the conflict of laws rules and of the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection rules of the country of the Customer’s habitual residence remain unaffected for Customers who are consumers within the meaning of § 13 BGB.

Insofar as the Customer is a merchant (Kaufmann), a legal entity under public law, or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship is Berlin, Germany. Crowdee retains the right to bring proceedings at the Customer’s general place of jurisdiction.

26. Consumer Dispute Resolution

The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. Crowdee is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG).

27. Severability

Should any provision of these Terms or of an Individual Agreement be or become invalid, unenforceable, or contain a gap, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced, and any gap filled, by a valid and enforceable provision that, in legal and economic terms, comes as close as possible to what the parties intended, or would have intended in light of the purpose of these Terms, had they considered the point.